How to Use (International Shopping)

Payment Method

choose from the following methods.

Credit card / Bank transfer / Convenience store payment / Paidy (deferred payment) / PayPal

Credit Card

<JCB/VISA/Master/AMEX>
We accept the above four types of credit cards.

All payments must be made in one lump sum.

Please make sure to enter your credit card information correctly.


Bank Transfer and Convenience Store Payment

As a general rule, we are unable to specify an arrival date for bank transfers and convenience store payments.

After confirming payment, we will ship the product.

Regarding payment deadlines, bank transfers are due 14 days from the date of order, and convenience store payments are due 7 days from the date of order.

If the payment deadline is exceeded, the order will be cancelled.

Please note that bank transfer fees are the responsibility of the customer.


Paidy (Deferred Payment)

Through Paidy, please make a lump-sum payment for one month's usage and pay at a convenience store or via bank transfer by the 10th of the following month.

Paypal

Please select and confirm the payment method on PayPal's platform.

Domestic Shipping and Delivery

Shipping charges vary depending on the destination prefecture, including consumption tax.

Hokkaido 940 yen
Aomori, Akita, Iwate 780 yen
Miyaki, Yamagata, Fukushima 720 yen

Ibaraki, Tochigi, Gumma, Saitama, Chiba, Kanagawa, Tokyo, Yamanashi

720 yen
Niigata, Nagano 720 yen
Toyama, Ishikawa, Fukui 720 yen
Shizuoka, Aichi, Mie, Gifu 720 yen
Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo 780 yen
Okayama, Hiroshima, Yamaguchi, Tottori, Shimane 830 yen
Kagawa, Tokushima, Ehime, Kochi 830 yen
Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima, Okinawa 940 yen

 

Shipping is free for orders with a total value of 5,000 yen (including tax) or more per delivery address in a single order. Product delivery is outsourced to “Yamato Transport”.

Delivery Time of Items

For domestic shipments, as a general rule, delivery will be made within one week after receipt of order. We will inform you of the scheduled delivery date and time in advance.

In the case of payment by bank transfer or convenience store payment, delivery will be made within one week after confirmation of payment.

You can specify the preferred date and time of delivery, from 3 business days after your order.

Please note that the delivery of products may be delayed due to bad weather or traffic conditions or Yamato Transport's delivery status.

 

International Shipping and Delivery

All international shipments are delivered via Express Mail Service, EMS.

Shipping costs are determined by the destination area, the size, and the weight of the package.

*Please understand that all customs duties and taxes imposed by the destination country are the responsibility of the customer.

*All shipping is outsourced to EMS. Please note that we are unable to take responsibility for any loss of goods.

Example of Shipping Charges by Region

・China, Korea, Taiwan

1,450 yen~

・Asia (excluding China, Korea, and Taiwan)

1,900 yen~

・Oceania, Canada, Mexico, Middle East, Europe

3,150 yen~

・U.S.A. (including Guam and other overseas territories)

3,900 yen~ 

・Central and South America (excluding Mexico), Africa

3,600 yen~

* Please visit the EMS reference site below for details on shipping charges.

EMS Shipping charges

Delivery Time of Items

As a general rule, we ship within one week after receiving your order.

The estimated delivery time varies depending on the country. For details, please visit the EMS reference site below.

EMS Delivery date

Sales Price

For international shipping, the sales price includes consumption tax, including international shipping fees.
We apologize for the inconvenience and ask for your understanding in making your purchase.

 

Noshi

“Noshi” is Japanese Traditional wrapping paper which is attached for gifts.

If you would like to use noshi paper, we can apply it free of charge.

Please check the checkbox for [Set] under [Handbag and Noshi Paper (Gift Only) Settings] on the product page, and select your desired notation from the [Noshi Paper] list.

If you prefer other inscriptions, please select “Others” and write it in the “Personalization” field.

We also accept personalization. Please specify the name of the recipient in the “personalization” box.

Noshi can only be applied to gift items.

Please note that we do not offer wrapping paper.



Handbag

If you would like to order a handbag, it is available for a fee.

Please select the quantity and the handbag by checking the [Set] checkbox in the [Handbag and gift wrapping paper (gift only) settings] box on the product page.



Receipts

Receipts can be issued from the Purchase History page.

Please click the “Print Receipt” button on each order.


Returns and Exchanges

In the unlikely event that the delivered product is damaged or otherwise defective, please contact us as soon as possible so that we can replace it. Please contact us as soon as possible so that we can replace the defective items. Please note that if you contact us more than one week after receiving the product, we will not be able to replace the product in principle.

We do not accept returns or replacements for reasons attributable to the customer. We apologize for any inconvenience caused.